FFR WILL make it right. I've sent a message to them and I'm sure you will be hearing from them soon.

They are currently implementing a new internal system and I'm sure they are experiencing a few hiccups. Not and excuse, just one of many possible explanations.

Supply chain problems continue to plague all sorts of businesses worldwide. Again, not and excuse but a possible explanation of an ongoing issue.

I'll be watching this thread and I'll make sure you hear from someone early in the week.