Quote Originally Posted by PNWTim View Post
I think Factory Five went through significant upheaval last year and is still paying the price. Their customer service is pretty poor, shipment is slow and my gut tells me they are short handed, overwhelmed, or both. I called them two weeks ago regarding a small part which was incorrect. Dan acknowledged it and said they would send out another. I waited for confirmation but finally gave up as I wanted to install it (a steering rack fitting) so I could install my front sheet metal. I bought a replacement on Amazon, had it the next day. Yesterday I received confirmation of shipment but now it doesn't really matter.

I can't understand why it would take 10 or 12 days to ship an $18 part but it's indicative of a rocky process at best. I sincerely hope they get these bugs worked out sooner rather than later.
I have the same assessment you do.
I received two upper steering shafts but no middle steering shaft, the solid piece not the hollow one.
I didn't realize it until I went to install it I had the wrong one.
An email with pictures and two phone calls with no real response.
I wasn't worried about it but I'm at the point I need it to wrap up my footbox.
I guess I'll call again next week, missing my bottom battery mount too but I don't need it yet.
Hopefully things will get sorted soon as I know there have been lots of changes and new personnel.

Missing