Hi there
Just wanted to ask if anybody has been able to reach them lately?i ordered some headers on jan 9 and has had 0 contact, 0 confirmation from them regarding the order
Emails, calls, even instagram all went unanswered
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Hi there
Just wanted to ask if anybody has been able to reach them lately?i ordered some headers on jan 9 and has had 0 contact, 0 confirmation from them regarding the order
Emails, calls, even instagram all went unanswered
They're the new Fini**line of the forum, apparently. Sad.
Greg
I had 2 different customers order headers recently. Not sure why you're having problems.
Mike
called them 4 times and finally got through onceQuote:
Originally Posted by michael everson
he said the order is finished and will check on the shipping status and email me
crickets from then, will give them until end of week before calling again
In a similar situation - ordered, haven't received meaningful updates and I've been bugging them a lot.
Seems the 'ordering' part is the easy part. Turns out, the manufacturing, communicating and shipping part is where they fail.Quote:
Originally Posted by michael everson
Greg
I had to chase them down for my order but otherwise I have had positive experiences with Gas-n. I'm not making excuses but will share my perspective. I think they are a bit of an old-school operation. My suggestion is that if you don't get a quick response, just try calling again - It's a small operation.
Keep in mind that many of our communication expectations have been reset in a world with online ordering and instant updates at every stage as each order progresses from being ordered, picked, packed, label printed, shipped, etc. My goodness, we now know when the driver 10 stops away.
I will tell you this, when i called them for advice Georgie personally answered the phone. My issue related to the FFR collector connecting to the Gas-n pipes on my coupe - it was too short. I didn't want to add in a bunch of extensions to make it work. Not Georgie's problem, but he had me send the FFR collector to him and he lengthened it by 3/4 inch at no charge to me. You will not get this type of customer service elsewhere.
All that said, I hope they don't become another F*****Line!
Attachment 225168
To pay a fair amount of money 100% upfront and then be ghosted is not pleasant. And not for me.
I think this is pretty consistent with the experience others have had when Georgie was running the show. That's not the case now, and things have clearly changed unfortunately.Quote:
Originally Posted by TTimmy
I did not know that Georgie was out of the picture. I hope they get turned around.Quote:
Originally Posted by OB6
C'mon, FFR. Time to step up to the plate and recognize an opportunity! Offer an upgraded sidepipe, beyond just the finishes available today. I'm sure most peeps would gladly pay that when they place their order. It's not like FFR hasn't done this with countless other offerings from the cottage industry of vendors that support this community. I understand the costs of materials, manufacturing and warehousing sidepipes is different than, say, battery boxes and drop trunks, but it's an opportunity nonetheless. Or just develop a relationship with Gas'N as a wholesaler exclusively, and offer the parts as add-ons to a kit order, just like Wilwood brakes, Ford IRS differentials, etc.
Greg
They did, check out there latest video about there improved pipes.
Being on the forum for a few months before my kit was delivered (don't build a car during Covid) I read lots of comments about the poor quality of the FFR headers/sidepipes and how wonderful the Gas-N pipes were. So when my kit arrived I was very interested in the polished stainless pipes I ordered with the kit and inspected them closely. I believe I received the "new design" from FFR as they had ball collectors on them.Quote:
Originally Posted by gbranham
I will say I was very impressed with the fit, finish, and overall with them. The headers had nice thick flanges and bolted right up, I've said this before I can throw them from across the room and they'll go right on. The welds looked very nice and the polish finish was exceptional. I'm running a 393W and found the sound to be nice and throaty just like a Cobra should sound. My wife has never said a word about the sound being too loud or annoying in any way.
I didn't like the polished stainless as it discolored, not the fault of FFR, so I had everything ceramic coated. If FFR offered this as an option I would have ordered it. The other option I wish they offered for SBF engines is the 3" spacing for the header bolts.
IMO, I see no reason not to use the FFR pipes unless you want to partially kill the Cobra experience by quieting things down. But that's maybe not fair as I'm half deaf (or completely deaf according to my wife).
I like the FFR pipes enough I'm in the process of converting a spare set I have into sidepipes for my 68 Camaro.
Attachment 225180
I don't mind the SOUND of the FFR pipes, as I am also, ahem, hearing-impaired. And I don't mind the look of them. But what I DO mind are the baffles inside of them that seem to come loose easily. My MkIII did it after 1000 miles, and my driver's side pipe is now doing it on my MkIV after 850 miles. I do know quite a few folks like a quieter pipe, hence Gas'N, so there is a market for FFR, both in noise attenuation and, well, better quality inside their pipes. If they hitched their wagon to Gas'N as a supplier, injected some capital into Gas'N to sort out their operations, maybe there's a synergy there that benefits us, FFR and Gas'N. Dunno. I'm no business man; I'm an IT nerd. :)
Greg
Mike, what did you say, can you speak up and not mumble. :rolleyes:
Greg, 3 of by buddies in our club had Gas-n pipes, all of them had problems. One had to use 3 shims on one side to fit, the others was SO bad they sent them back and demanded they be remade. I wonder if it would be cheaper to just have them made by a local hotrod shop???
My opinion, the last thing FFR needs (or wants) is another part number or variable to add to the kit order. Partnering with a third party like Gas'N just opens up another weak link in the supply line chain and you know who catches the heat when that chain breaks... Trust me, every single backorder and supply problem FFR has is not on pieces or parts that originate within those 4 walls in Wareham. Have you seen or heard the Mk5 pipes? Longer, quieter mufflers and well crafted pipes. Honestly, not much of a step up to Gas'N as far as sound or craftsmanship and most importantly---they actually fit!
Jeff
Well, that's good to know that the MkV pipes are a step up!
Greg
I have both FFR and gas’n. Most folks know I’m a fan of Georgie but not of the new ownership. For now, I’m leaving my gas’n pipes on. The car is quite fun but not quiet fun. Drove it some today. So much damn fun.
Jeff, I ordered the standard pipes with my MK5 because I wanted to ceramic coat them, are they the same construction as the new stainless steel side pipes ?Quote:
Originally Posted by Jeff Kleiner
And now I'm curious. Will the MkV pipes fit a MkIV? Are the mount points and all that the same?Quote:
Originally Posted by Jeff Kleiner
They look identical to me.
Mike
Installed my Gas-N headers and sidepipes this week. It's a shame about the new owners dropping the ball. I've got some experience with specialty welders and the folks that welded these pipes are artists. I swear that some of the welds are 1/16". Beautiful workmanship!
Pat
I agree the craftsmanship is excellent. However, I think their management challenges are bleeding into their QC routines because as I've mentioned in another thread, I have one pipe that's 1.5" longer than the other. I talked to Horacio about it and he was more than willing to make it right. After that I never heard back and I haven't been able to make contact, so unfortunately I've decided to leave well enough alone. At least you can't see both pipes at the same time and other than the length problem, they fit perfectly without shims or any other drama.Quote:
Originally Posted by PMD24
Been 2 weeks and still im getting ghosted, instagram dm, email nothing, got them on a call once and they promised to email me an update on when its getting delivered
Nothing so far
To say im disappointed is an underestimate
FWIW, I called them last week Friday. Left a message, and got a call back within a couple of hours. I wanted to see what their lead times were. I'm supposedly in their que and will get a call when they start a production run of the headers I want.
We will see. I'm many months away from needing them, but hearing how things are going , I might as well get them ordered.
Curious---does "in their que" mean that you've paid 100% up front with no estimate for delivery timeframe? Asking for a friend ;)Quote:
Originally Posted by CW_MI
Jeff
So far, the lady that I talked with did not ask for payment. The next call will require it, I'm sure. And she told me, since I'm only ordering mine with a natural finish, 4 to 6 weeks.Quote:
Originally Posted by Jeff Kleiner
The thing is, they are the only game in town, unless one has a shop close by that can make them some custom headers. It does feel like I'm rolling the dice though.
Only game in town? Why do you say that?
If not, where else can I order a set of SBF 1 3/4" primary headers with a 3" flange spacing for a Mk5 ? And work with the FFR side pipes that I already have ?Quote:
Originally Posted by Mike.Bray
I'd much rather give my money to a company that may or may not deliver.
Here is some real world, current perspective. I ordered my headers and side pipes for my coupe in mid-November. I finally managed to get Horacio on the phone and he said since they were bare stainless I could have them as early as the end of December, early January. Started checking in half way through January. I have not spoken directly with anyone since my initial conversation. I have exchanged texts, left VMs, used the chat function and just checked in every day or two. Last week I received my headers. Tomorrow I am supposed to receive my side pipes, hanger kit, mounting kit and collectors.
I also agree with the previous statement about the only game in town, particularly for a Coyote equipped Coupe. As far as I know, they are it. So you either eat the communication frustration or go with the F5 gear.
As I've said before I'm very happy with my FFR pipes, especially after having them ceramic coated. Kleiner says the MK5 pipes are very nice and they reportable fit a MKIV.Quote:
Originally Posted by CW_MI
Their 302 headers are 1 5/8" primary and their 351 headers are 1 3/4" primary. Agree the 3" flange bolt spacing would be nice but that's more of a want than a need isn't it?
Call me crazy but I have no interest in giving my money to a company that may not deliver. Or if they do deliver they're wrong.
Good luck!
I definitely wasn't impressed with the Gen3 coupe SBF headers, maybe the Mk5 are different, perhaps I should have given them a chance and checked them out...hindsight is 20/20 though.Quote:
Originally Posted by Mike.Bray
You aren't crazy for thinking that way, crazy is those of us willing to roll the dice. Even though $1200 is a drop in the bucket when building one of these cars, it still is a lot of money.
I'm not good at rolling the dice. Been to Vegas more times than I can count, have yet to gamble a nickel.Quote:
Originally Posted by CW_MI
I never said I liked it...gambling is one of those things that just never made sense to me. And talk is cheap...sitting here typing, if and when I get that call to actually place an order I might not be feeling so free and easy.Quote:
Originally Posted by Mike.Bray
If any of you get in touch with them, please ask if they can get me a DS sidepipe that's the same length as the PS. :D
Come on now...you can only see one side at a time, why so critical ?? ;)Quote:
Originally Posted by OB6
Attachment 225812Quote:
Originally Posted by CW_MI
Good point, I might paint each side of the car different colors.Quote:
Originally Posted by CW_MI
I'm very happy with my Gas-n pipes. But, I had some drips in the finish. Three year build, so by the time I got around to addressing it the new owners stepped up and took care of it. There was some miscommunication because I had changed my order to ceramic coated via phone call with Georgie, so there was no record of the change. New owner took care of it regardless.
Hell yeah, could be a trend setter !Quote:
Originally Posted by OB6