Weird Feeling From Factory Five

[fastthings]

I was missing the windsheild wiper post,(they call it something else). Called them up and the gal started off by asking me how long it's been since I recieved the kit. I told her twards the end of summer and she transfered me to the tech dept. All said and done they sent me the part. I asked the guy why she would of asked me the question, he said something about after it's been so long they kinda have to weigh the odds if they really didn't pack the item, or did I screw up the part or loose it or something.

I understand.

The weird part is, I tried going threw all the boxes making sure it's all there. There are so many individual parts, and I aint that good at checking in parts. When I researched the kit before purchase I wondered about all the boxes of stuff, but read quite a few posts about how FF took care of them. So I went for it. Now I got the kit, 6-8 months later, and starting to find parts missing, (not many, but still, I even had to call and tell them I didn't have the front and rear glass for the car, that they thought they sent me. It was even checked off). I will be another few months into it before I probably find the next missing part. I don't want a reseptionist giving me a weird feeling everytime I need their help.

I got the interior, that everyone waited months for, the stuff is real nice. They talked about how proud they where of it and then wrapped it in a very thin bubble wrap, threw it in a cardboard box and sent it. Of corse the pointed end of the door card rubbed on the box all the way across the US, guess what, it has a hole rubbed threw the leather. They said they would exchange it, which is cool. I decided to just let it fly and live with it. Now I just got done installing the carbon fiber splitter, 3 or 4 spots the edge of it is fractured. I will not be able to fix it. Why did they send me a piece of crap part that is clearly junk. I really doubt they would have used that part on their car, and I know damn well they would have not sent that part to one of their buddies.

So, it is what it is, I wil only spend so much time worrying about how they will take care of me. I will move on, I will get the car done with or without them.

It's just a weird feeling you get when you get a new friend, they tell you all the things you want to hear, then you find out they got what they wanted from you and now are trying to dump you.

Anyway, I am not going out and bashing you FF, to my friends, or youtube. Just tying to figure you out, and where I stand. I may be building a peice of crap gokart with your kit, or I may be building a $80,000 car, you guys know that. You also know people take a couple years to do it. At what point do we get cut off, at what point do we start getting weird feelings of being cut off.

Love the kit! Love the car! Love the forum, with all the guys.

Later,
Gene

[riptide motorsport]

You'll need thicker skin if you hope to finish the build. Good luck with what the future is going to hold...Steven

[AJ Roadster NJ]

Anyone who knows my posts on this forum knows that I am a huge FFR supporter. Nonetheless, when I got my kit home, the first order of business (the very next day in fact) was to open every single box and tick the inventory sheet line item by line item. It is the only reasonable thing to do. As it happened I wasn't missing anything, but still -- this is a major purchase for any of us, and with so many hundreds of valuable parts, the only logical thing to do is to check it completely.

A side benefit of this exercise was seeing and handling all the individual parts. That experience helped me visualize future tasks as I moved through the process. It also helped me recognize where "mini-projects" (like painting certain pieces) needed to be done in advance.

Do the inventory...

AJ

[WIS89]

Gene-

Not defending or accusing anyone here. However, may I offer a suggestion?

Perhaps you should go through the rest of the build and your parts list and come up with a complete list of parts that are missing. This way, you can make one e-mail or call into FF and let them know what is missing/damaged on your kit? This might remove any hard feelings for both of you (if there are any). I am not in either position, and therefore don't have a dog in the fight. However, I don't think FF wants you to have hard feelings, nor do they want to feel taken advantage of. Likewise for you, spending a great deal of money, and not wanting to defend yourself if something comes up missing or damaged in the future. Surely you don't want any hard feelings either, or be given a hard time or even the perception of a hard time in the future...

I don't normally stick my nose in other people's business, but I thought I would offer a suggestion in this case. You are welcome to bash me, and tell me to go back into the hole I crawled out of, and will not hurt my feelings! I just wanted to offer something that I hope might avoid hard feelings moving forward, and perhaps sour your build in some way.

Whether or not you take my advice, I offer you good luck on your build, and hope it exceeds your expectations!

Regards,

Steve

[fact5racer]

I can't tell you how many times I went to FFR and grabbed parts I was "missing", only to a month later find that bag in one of my drawers in the shop. With all the parts in a kit is it likely they might miss one or two, yes but like Steve said, now is when totake inventory and see if anything is missing. Also the BIG items (glass, seats, interior, etc) you have to definitely stay on top of

[fastthings]

Well, I sat for 5 min before pushing the button to submit the thread, Knowing I may have started something. I am a supporter of FF, and love the kit like I said. I know it is my job to check in parts, I have been in the buisness all my life. I admit I half assed went thruogh the parts. But come on, FF had stuff checked off stuff that wasn't there, like the glass, in other words they are just as capable of messing it up as I am. So no big deal. I have skin of leather and will finnish the build just like all the others I have done. I do wish they wouldn't have sent me a fractured carbon piece, I'll live with it.

I'm just saying, I had a weird feeling and was wondering what others have found. It just kinda started to bug me when I thought about the how it was going down. I had read many posts of missing parts and how FF would send them right away, I was thinking of all the parts that may come with the kit and how hard it would be to manage them and organize them and keep track of them. Since I read all the posts of how the people where taken care of I dove into it without worrying, thinking this will be cool, they will be with me the whole way and it will all be good. Then I called about the part and got the weird feeling.

I have not let that feeling sink in, nor do I really think it will develop. I didn't think I guess that I really needed to count every nut and bolt. I guess that was my first mistake of the build.

Anyway I hope this doesn't sound like I'm complaining, just thinking out loud. None of you have jumped on with a simular story, so I'm good. I was just looking for some reassurance I guess. And I can understand that at some point they do have to cut the cord and move on, with someone who keeps calling each week with a problem.

I now have a feeling of digging myself in a hole.LOL

It's all good
Gene

[rev2xs]

Gene, no not at all. We've (well, most of us probably) all gone through exactly the same thing. I've had quite a few missing parts myself but in my case, i had bought the kit second hand from someone else in the US who hadnt even started it. So as i wasnt the original owner of the kit in FFR's database, i totally understand why they wouldnt be as open to me regarding missing parts as they would have the original owner and i dont hold it against them. In my case, i either made up the parts myself, had them made up or scavenged them off of another production car and made it fit. In my case being overseas, it actually turned out cheaper to have missing parts custom made over here than what the shipping was going to be! lol

And, if i had absolutely no choice but to order a missing part from FFR because i couldnt organize it over here, they where nothing but professional and once they got to know me (as i did call and bothered them a lot with shipping inquiries), they where great! Especially Sally, always courteous and polite. Trust me, they will take care of you judging from personal experience.. :)

Tom


Well, I sat for 5 min before pushing the button to submit the thread, Knowing I may have started something. I am a supporter of FF, and love the kit like I said. I know it is my job to check in parts, I have been in the buisness all my life. I admit I half assed went thruogh the parts. But come on, FF had stuff checked off stuff that wasn't there, like the glass, in other words they are just as capable of messing it up as I am. So no big deal. I have skin of leather and will finnish the build just like all the others I have done. I do wish they wouldn't have sent me a fractured carbon piece, I'll live with it.

I'm just saying, I had a weird feeling and was wondering what others have found. It just kinda started to bug me when I thought about the how it was going down. I had read many posts of missing parts and how FF would send them right away, I was thinking of all the parts that may come with the kit and how hard it would be to manage them and organize them and keep track of them. Since I read all the posts of how the people where taken care of I dove into it without worrying, thinking this will be cool, they will be with me the whole way and it will all be good. Then I called about the part and got the weird feeling.

I have not let that feeling sink in, nor do I really think it will develop. I didn't think I guess that I really needed to count every nut and bolt. I guess that was my first mistake of the build.

Anyway I hope this doesn't sound like I'm complaining, just thinking out loud. None of you have jumped on with a simular story, so I'm good. I was just looking for some reassurance I guess. And I can understand that at some point they do have to cut the cord and move on, with someone who keeps calling each week with a problem.

I now have a feeling of digging myself in a hole.LOL

It's all good
Gene

[CapeCoralCobra]

At 6-8 months out, you should be thankful FFR sends out parts on your word that you didn't receive them. I think that says alot about FFR. Not flaming you, just thinking VERY few companies would do the same.

[fact5racer]

Gene, I didn't mean that you don't have a legitimate complaint! By all means your right that the factory drops the ball some in this field but personally knowing damn near everybody at the factory on a first name basis I can assure you it's not done intentionally. Also the factory has been, especially in the GTM area. recieved calls from owners that are not the original, but sometimes the second, third and even once the forth owner of a uncompleted kit so that may also be the reason for the questions.

By all means don't be afraid to post your concerns being afraid us "Koolaid" drinkers are gonna lambast you after posting a picture of our FFR logo tattooed to my left buttcheek.

[rev2xs]

Rolf :D


by all means don't be afraid to post your concerns being afraid us "koolaid" drinkers are gonna lambast you after posting a picture of our ffr logo tattooed to my left buttcheek.

[Kalstar]

Not just you....The feeling you got is the same one I had felt too from the receptionist for a very long time. I live close to the factory so I would go in a few times a month and I would get that same unwanted, unappreciated feeling from her, it was just something in the tone. She was never rude or unprofessional, it was just something I could not put my finger on. But truthfully once I got talking to her on a more personal basis, something changed for the better. I mean her no disrespect, but that cold feeling made me stay away from the factory and even explore other options for the next project, might be a personality thing on my part, maybe not. I own a business about the same size as factory five and deal with thousands of people on a yearly bases so i deal with all personality types. It is not like I am in wasting time spinning their wheels, I have purchased a GTM kit from them and have every intension of purchasing the 818. Infact, I still have a $2000.00 credit floating with them that I plan to apply to the 818. It's not you, well at least not fully but as Gary said, the people at FFR are a great group and no one there would not go out of their way to help. FFR is a great company with great people.


Now go do that full inventory.

[fact5racer]

Had that same problem with the receptionist until I showed her my FFR Tattoo I mentioned.



Not just you....The feeling you got is the same one I had felt too from the receptionist for a very long time. I live close to the factory so I would go in a few times a month and I would get that same unwanted, unappreciated feeling from her, it was just something in the tone. She was never rude or unprofessional, it was just something I could not put my finger on. But truthfully once I got talking to her on a more personal basis, something changed for the better. I mean her no disrespect, but that cold feeling made me stay away from the factory and even explore other options for the next project, might be a personality thing on my part, maybe not. I own a business about the same size as factory five and deal with thousands of people on a yearly bases so i deal with all personality types. It is not like I am in wasting time spinning their wheels, I have purchased a GTM kit from them and have every intension of purchasing the 818. Infact, I still have a $2000.00 credit floating with them that I plan to apply to the 818. It's not you, well at least not fully but as Gary said, the people at FFR are a great group and no one there would not go out of their way to help. FFR is a great company with great people.


Now go do that full inventory.

[FFinisher]

Gene, I didn't mean that you don't have a legitimate complaint! By all means your right that the factory drops the ball some in this field but personally knowing damn near everybody at the factory on a first name basis I can assure you it's not done intentionally. Also the factory has been, especially in the GTM area. recieved calls from owners that are not the original, but sometimes the second, third and even once the forth owner of a uncompleted kit so that may also be the reason for the questions.

By all means don't be afraid to post your concerns being afraid us "Koolaid" drinkers are gonna lambast you after posting a picture of our FFR logo tattooed to my left buttcheek.


EEEEEEWWWWWW..... I don't want to see it.

Gene, being kool Aid drinker myself, I agree with Gary, Air your concerns.

More importantly enjoy the build and the experience, rest assured, FFR is a good company with good intentions and are sensitive to thier customers.

I do not show my tattoo... But I do know most of the people at FFR and they are all genuinely concerned about your experience.

[Fraser D]

By all means express any concerns that you have. A company can’t make improvements to their products and services without feedback from their clients/customers.

[skullandbones]

This is not just my opinion. It is a business fact. Customer service is one of the most important differentiators between businesses in most cases. It may be the most important in some. Having said that, even FFR can't afford having someone on the leading edge of their business leaving someone with that wierd feeling. I have gone to managers to complain about employees who bully or otherwise mistreat customers (even if it is subtle). Usually the result is good. If I don't have a good feeling about dealing with the staff/management, I don't do business with them anymore.

It sounds like the person is like this on the phone or in person. If it is accurate, an attitude adjustment would be in order (training). But if the manager doesn't know about it, it probably won"t happen unless the behavior is very outrageous. It doesn't sound like it is. Never got that wierd feeling myself even though I have had some touchy technical conversations but that is on a different level than what we are speaking of now.

Again: do your inventory. Have fun with this! WEK

[Joe]

You probably gave them a weird feeling by calling about missing parts months after you received your kit too!

Attention new guys: Do your inventory & check for damage immediately after taking delivery.

[Gloveman]

You probably gave them a weird feeling by calling about missing parts months after you received your kit too!

ATTENTION NEW GUYS: DO YOUR INVENTORY & CHECK FOR DAMAGE IMMEDIATELY AFTER TAKING DELIVERY!

You can’t always do a full inventory at delivery. I went through every box, however, there were so many pieces backordered that came in piece meal for months afterward, I could not keep up with it.

Just yesterday I opened one of my wheels and it was missing the lug nuts and valve stem. I usually just go out and buy or make what is missing because I get that weird feeling as well.

I think Factory Five is excellent and I will purchase another car when the cobra is finished, in 10 years or so. no one is perfect. :p

[Joe]

You can’t always do a full inventory at delivery. I went through every box, however, there were so many pieces backordered that came in piece meal for months afterward, I could not keep up with it.



Sure you can. They give you an inventory checklist, or at least they did when I purchased my car. Check off what you have. Anything that has a "0" mark should be back ordered parts. On the sheet if you have a space for a part that's not on back order and it's not in your box/bag, then you need to call FFR and report the missing parts. When the brown truck shows up with more parts, then check them off of your inventory list. Additionally, I received a separate inventory sheet from FFR that specifically listed each part that was on back order. Unless things have substantially changed with FFR's inventory system, they list what box the bags of parts are in and then also list what bag the individual parts are in.

This thread really is the first time I've read about anyone just not being able to figure out how to inventory the parts that you receive. I never really considered myself all that organized of a person, but checking parts off of a list really wasn't that hard for me.

Good luck with your build!

[CapeCoralCobra]

Sure you can. They give you an inventory checklist, or at least they did when I purchased my car. Check off what you have. Anything that has a "0" mark should be back ordered parts. On the sheet if you have a space for a part that's not on back order and it's not in your box/bag, then you need to call FFR and report the missing parts. When the brown truck shows up with more parts, then check them off of your inventory list. Additionally, I received a separate inventory sheet from FFR that specifically listed each part that was on back order. Unless things have substantially changed with FFR's inventory system, they list what box the bags of parts are in and then also list what bag the individual parts are in.


That's how I did mine, not a single part unaccounted for in the end. Inventory still the same less than 2 years ago, couldn't be easier. Its all in the details, beginning with the first step.

[fastthings]

O.K. Joe I get it,check in the parts. But your missing the point of this thead. Probably my fault for not making it clear. Let me explain.

I started to get the feeling that FF is holding me to a higher standard than they are capable of delivering.

I feel when they send me their self claimed, presteigeous, interior parts tossed in a box to the point it's damaged.
When they themself mess up on the inventory, with items as large as front and rear glass.
When they send me a fractured carbon piece, one of the main focal points of the car.
These are things that my lame a$$ can't reproduce in my low budget garage.

But like I said, I wasn't and didn't complain about, until I felt I started to get some crap about a part that I probably could have went down to NAPA and baught myself.

Don't you get it Joe? (and please, we can do this without YELLING.)
One more thing, is really fair to compare the 3rd or 4th gen Cobra kit, compared to a 2nd gen GTM kit?

Do not confuse what I'm trying say here, I like the company, love the kit. I wish I could afford to keep building them, but financially, not realistic. I sold my sole to get this one. The car will be finnished as best I can and with pride.

And really, I am glad to see more people trying to support them than not. This issue will not go any farther than this, I will get over it, and move on, that's how I am.

[Someday I Suppose]

I agree with a lot of the other posters, hey some guys I know counted every nut and bolt to make sure they had it. I checked for all of the large items and then that the sub packages were all there with the understanding from there out if something was missing it was on me. You can't expect a company to give a grace period of 2 or 3 years for you to make sure the shipment was accurate, it's just a bit on the unrealistic side.

As a note, I also reorganized those parts, so as I did the build it was easier then going through multiple boxes. Suspension parts here, brake stuff here, electrical here, glass in the attic for two years, lol and so on.

scott

[Joe]

O.K. Joe I get it,check in the parts. But your missing the point of this thead. Probably my fault for not making it clear. Let me explain.

I started to get the feeling that FF is holding me to a higher standard than they are capable of delivering.

I feel when they send me their self claimed, presteigeous, interior parts tossed in a box to the point it's damaged.
When they themself mess up on the inventory, with items as large as front and rear glass.
When they send me a fractured carbon piece, one of the main focal points of the car.
These are things that my lame a$$ can't reproduce in my low budget garage.

But like I said, I wasn't and didn't complain about, until I felt I started to get some crap about a part that I probably could have went down to NAPA and baught myself.

Don't you get it Joe? (and please, we can do this without YELLING.)
One more thing, is really fair to compare the 3rd or 4th gen Cobra kit, compared to a 2nd gen GTM kit?

Do not confuse what I'm trying say here, I like the company, love the kit. I wish I could afford to keep building them, but financially, not realistic. I sold my sole to get this one. The car will be finnished as best I can and with pride.

And really, I am glad to see more people trying to support them than not. This issue will not go any farther than this, I will get over it, and move on, that's how I am.

I wasn't trying to yell and the part in caps wasn't even directed at you. It's obviously too late for you; you didn't do your inventory. I was talking to future new guys. I was trying to get the new guys' attention, but I changed it from caps since it seems to have offended you or something. Instead it's now in a larger font with color which hopefully accomplishes the same thing.

I really don't think my message is anything negative about you.. All I said to you was yeah, you probably gave them a weird feeling too.. Let's move on..

[fastthings]

I wasn't trying to yell and the part in caps wasn't even directed at you. It's obviously too late for you; you didn't do your inventory. I was talking to future new guys. I was trying to get the new guys' attention, but I changed it from caps since it seems to have offended you or something. Instead it's now in a larger font with color which hopefully accomplishes the same thing.

I really don't think my message is anything negative about you.. All I said to you was yeah, you probably gave them a weird feeling too.. Let's move on..

I hear ya man, thanks for clearing that up.

[Presto51]

Gene, I didn't mean that you don't have a legitimate complaint! By all means your right that the factory drops the ball some in this field but personally knowing damn near everybody at the factory on a first name basis I can assure you it's not done intentionally. Also the factory has been, especially in the GTM area. recieved calls from owners that are not the original, but sometimes the second, third and even once the forth owner of a uncompleted kit so that may also be the reason for the questions.

By all means don't be afraid to post your concerns being afraid us "Koolaid" drinkers are gonna lambast you after posting a picture of our FFR logo tattooed to my left buttcheek.

Alright that just made you responsible of the following violations:


1. Fifteen yard penalty for unnecessary roughness (My mind will never be the same after that revelation)

2. TMI

3. And you know the rules, no pictures, or video it didn’t happen.

[David Hodgkins]

http://www.youtube.com/watch?v=AnFxAnbJD8A

:)

[fastthings]

I'm laughing my *** off. Thanks for that, David.

[RonnieP]

I guess I am just lucky. Factory five , techs ,shipping and other staff have been very helpful with parts and info long
after the sale. I got impatient one time during the holidays.Well they were very busy. Bottom line is they have always stood
behind their product.

[Presto51]

Maybe Gene was feeling more like :rolleyes:


http://www.youtube.com/watch?v=D_P-v1BVQn8&feature=related

[Kalstar]

Or maybe like this...............

http://www.youtube.com/watch?v=7W_1kXPEk2Y

[Presto51]

Or maybe like this...............

http://www.youtube.com/watch?v=7W_1kXPEk2Y

ROFLMAO Only you could have that one :D

[Jeff Kleiner]

And you know the rules, no pictures, or video it didn’t happen.

Speak for yourself Presto. Personally the last thing I want to see in either pictures or video is Cheaney's a$$.

Jeff

[Superstang460]

My personal experience is that The Factory is very helpful. Specifically Jason and Dave. I purchased a half built GTM and they reccomended me to have Mark Dougherty finish it. Well, ran into huge problems with that and FF has been on the phone with me for hours chasing down and inventorying part numbers. They have helped out emensely. Just my personal experience with the Factory and half started cars. Mark on the other hand....different story.

Bob

[skullandbones]

Originally I missed the focus of your thread. I don't think you were put off too much by the lack of customer service (which I thought was your complaint). But you seem to be more concerned about FFR cutting you loose after the sale. Well, I think that is going to happen more and more going forward.

To tell you the truth, it wouldn't be a bad idea if FFR made the inventory process be a manditory one that you would sign off and return the paper work with your signature attesting that you have everything and in good shape. Business examples: 1. walk around check off when renting a car. If you don't do it, you might be held responsible for damage that was already there. 2. Walk thru when ending a lease agreement. Don't do it and you will probably loose your security deposit.

I'm not busting your chops. I just think realistically with the economy going south and the level of dishonesty from a few bad people, the saying "the customer is always right" is stretched to the limit and it may make you have a wierd feeling. Sorry. WEK.

[Movieman]

Interesting thread.
I've worked in retail and wholesale for over 40 years and in that time I've learned that "first impressions are lasting ones"
Now I don't own a FFR car yet but when I went down last fall to tour the plant on a saturday morning I stopped at the Dunkin Donuts down the street and
picked up a "Box of Joe" and a dozen donuts.
Was I trying to buy friendship or anything else? No
What I was doing was setting the mood for lack of a better word for our meeting.
Call it a fortifier for the handshake and smile and lets face it, most people will smile when you hand them an unexpected coffee and donut at 9am!:D
If I buy something from one of the guys on the XS forum I'll usually toss in an extra $5.00 for "coffee on the way to the Post office" to mail the item.
Things like this are very short money but they send the subtle message to the other party that "you care"
I've probably worded this wrong as it is a subtle thing but you folks have been around the block and get my meaning.
The only other thing I'd like to add is I agree totally with the people who said "Inventory it when you get it"
Smart in so many ways and saves so much lost time down the road when you are into the build.
Last:> To the OP, good luck with your dream!

Forgot to add: That saturday couldn't have been better, Jason gave me the $5000.00 tour and showed me literally every aspect of the place.
When I say he treated me like family I am not exagerating one bit and to the degree that I wrote David Smith and said "Don't ever lose that guy!"
The only thing I forgot to do was sit in the type 65 in the showroom to see if my old body would actually fit in it.
Oh well, a good excuse to go back in the spring.;)

[fastthings]

Originally I missed the focus of your thread. I don't think you were put off too much by the lack of customer service (which I thought was your complaint). But you seem to be more concerned about FFR cutting you loose after the sale. Well, I think that is going to happen more and more going forward.

To tell you the truth, it wouldn't be a bad idea if FFR made the inventory process be a manditory one that you would sign off and return the paper work with your signature attesting that you have everything and in good shape. Business examples: 1. walk around check off when renting a car. If you don't do it, you might be held responsible for damage that was already there. 2. Walk thru when ending a lease agreement. Don't do it and you will probably loose your security deposit.

I'm not busting your chops. I just think realistically with the economy going south and the level of dishonesty from a few bad people, the saying "the customer is always right" is stretched to the limit and it may make you have a wierd feeling. Sorry. WEK.

Thanks, WEK. I agree.

You guys are focused on the fact I didn't check in my parts, I did. The part in question is called, Wiper Wheel House or something, who knows what that is, there is 10 names for every part. I assumed since it was marked off, it was there. The list is packed whith stuff, most of which I could figure out what they are talking about.

Your right I was not put off at all by customer service, but it did start to make me wonder, and I did question them about it.

Two things.
1. They proved they are capable of messing up on a very confusing inventory, just as much as I. (example, front and rear glass, they forgot it, and checked it off. Then question me on a part I could get at WallMart.)
2. This is my main sorce of frustration, sending me a fractured carbon piece, that I can't fix. Putting the interior in a poorly packaged box, one piece ruined. I can't fix that stuff, otherwise I would.

When I sit and think about the fact I know damn well they would not have sent those parts to one of their Sema buddies, and certianly they would not have chose those parts for their own car, but they did send them to me.
That bumbs me out. That's the feeling of being dissed by a friend.

[scottns]

Thanks, WEK. I agree.

You guys are focused on the fact I didn't check in my parts, I did. The part in question is called, Wiper Wheel House or something, who knows what that is, there is 10 names for every part. I assumed since it was marked off, it was there. The list is packed whith stuff, most of which I could figure out what they are talking about.

Your right I was not put off at all by customer service, but it did start to make me wonder, and I did question them about it.

Two things.
1. They proved they are capable of messing up on a very confusing inventory, just as much as I. (example, front and rear glass, they forgot it, and checked it off. Then question me on a part I could get at WallMart.)
2. This is my main sorce of frustration, sending me a fractured carbon piece, that I can't fix. Putting the interior in a poorly packaged box, one piece ruined. I can't fix that stuff, otherwise I would.

When I sit and think about the fact I know damn well they would not have sent those parts to one of their Sema buddies, and certianly they would not have chose those parts for their own car, but they did send them to me.
That bumbs me out. That's the feeling of being dissed by a friend.

Could the splitter have been damaged in shipping? Maybe it was in good shape when in left FFR ? I'm surprised they won't replace a damaged part either way.

[Brian Z]

Did you receive your carbon splitter with the kit or during a later shipment? If it was damaged during shipping you should send in pictures of it so we can make a claim with Fed Ex. Alot of times the carbon clear coat can be somewhat damaged or scratched. This is easily fixed by wet sanding it. How bad was the damage?

[VD2021]

When I sit and think about the fact I know damn well they would not have sent those parts to one of their Sema buddies, and certianly they would not have chose those parts for their own car, but they did send them to me.
That bumbs me out. That's the feeling of being dissed by a friend.

Gene,
I sympathize with you here. I will also lead this with a preface. I have called FFR many times and have always had a welcoming and professional conversation with everyone I've spoken with.

Now to my one disappointment.

While I was not treated unprofessionally while dealing with FFR on the "Halo Issue" I felt the same. I felt this way because this was the same issue brought to light by another with the same problem. I was not offered any solution and after five weeks, I felt calling them weekly was not the most efficient use of my time. However, the other person having the issue had a fix shipped within the week. Would FFR have given me a solution? All I can say is that I would be told at the end of the current call that someone would call me. I would wait a week prior to calling them. It's been over six months now and technically I am still waiting on a call.

[fastthings]

Did you receive your carbon splitter with the kit or during a later shipment? If it was damaged during shipping you should send in pictures of it so we can make a claim with Fed Ex. Alot of times the carbon clear coat can be somewhat damaged or scratched. This is easily fixed by wet sanding it. How bad was the damage?

Ya, well it came with the kit. The piece was clearly damaged from the trimming proccess, and it was obviously sanded down with a half as*ed polish job to try to cover it up.

See vid #12 @ the 42:12 mark. http://youtu.be/UwNcN6fVVWw

[Jason Lavigne]

Vidal, I'll give you a call this morning. I was under the impression you were all set, but it sounds like I was mistaken. Also, Gene - can you send me jason.lavigne@factoryfive.com a photo of your splitter? I see it on the video but was hoping for a detailed still shot, too.

This is a lot of helpful feedback, and I just wanted to take a moment to weigh in on a couple of things. As many have stated, it is very important to take an inventory once you receive your kit, and the primary reason for asking about when the kit was received is to give some background on the situation: There's a big difference between a kit received last week vs. a kit received 2 years ago vs. a kit that was bought 2nd hand (kits bought 2nd hand can be great deals cost-wise, but we cannot send anything out that was claimed as missing for those kits, and other complications arise with documentation like the Certificate of Origin).

I know from my own build that it's very easy to misplace parts and to lose track of what I started with. We've always encouraged taking a full, thorough inventory upon receipt of the kit, but never really "required" it. It's very likely, though, that some form of confirmation like what skullandbones mentioned earlier today will be put in place to help streamline the process. Beyond confirming that everything is there and properly packed, it really helps you to become familiar with what the parts look like, what they're called, and where to find them.

Take this example: Rear quarter glass windows on a GTM aren't used until much later in the build, so without doing an inventory, a builder might not look at them until several months (or, if you're as slow as me, a couple years!) down the road. If it's noted 3 days after receiving the kit that the rear quarter glass arrived cracked, it can be replaced with very little fuss. If you're calling 2 years later to say that the glass is broken, who can say what might have happened to it in that time?

If you get a few questions like "did you check in this box?" or... "What does your packlist show?" it's just part of doing our job. Sometimes we find that a part was packaged late and placed in a higher numbered box, sometimes it's hiding in extra packaging material, and sometimes (yes) it's missing. One thing for certain is that the guys here (Brian, Dan, Rick, etc.) will continue to do the best we can to help everyone progress forward with their builds.

Thanks guys,

Jason @ FFR

[PaulW]

Just need to clarify one thing on this thread. I was thinking of getting the RIGHT butt-cheek tattooed. Is there a requirement to do the left or is it a personal choice sort of thing?

[Presto51]

Paul better check with Cheaney first, he did claim the left butt cheek, but not sure if he had it copyrighted :eek:

[fact5racer]

Correction, it's my right butt cheek, in the mirror it looks like it's my left. Dave Smith pointed that out to me.

[AC Bill]

Jason gave me the $5000.00 tour and showed me literally every aspect of the place.
When I say he treated me like family I am not exagerating one bit and to the degree that I wrote David Smith and said "Don't ever lose that guy!"

I agree 100% with that statement! Jason really is a very important part of the FFR operation, especially when it comes to customer service. He was extremely efficient in any dealings I had with him.

Hang on to him, Dave!

[VD2021]

Vidal, I'll give you a call this morning. I was under the impression you were all set, but it sounds like I was mistaken.

Jason,
Thanks for the Call. You know you're my favorite FFR employee, right:). Keep doing what you do. Now we just need to get you into the duplicator so there's a Jason for every department......:cool:

[Presto51]

Correction, it's my right butt cheek, in the mirror it looks like it's my left. Dave Smith pointed that out to me.

Damn Gary have you no shame whatsoever :confused:

[Bob-O]

Not much to add, but after reading everything here so far...what if any missing or damaged items were caused by the shipping company? For a customer to wait months to complain, certainly I would expect Factory Five to at least ask for more info, just sounds like good business to me.

[fastthings]

I wish I would have never said anything about the checking in of parts. That part of the deal is all good, never was a problem. The glass and the wiper wheel house are the only things that where wrong so to speak. They took care of me on spot no questions asked. I did check them in, it was the first thing I did.

It was only after it felt, and I repeat felt like it may become an issue that I started to get bugged about...

The fractured CF splitter that they sent me, that I know they wouldn't have sent their buddies.
The poor packing job of the interior parts to the point it got to my house damaged.

There is plenty of other things a guy could ***** about, but why, if I can fix it whith my time I will, it's free. Like the fact one of the front lower control arm mounts, someone (after lunch I asume) welded the cam adjusters to the inside of the mounts insead of on the outsides like they should be. I have to cut it apart cunstruct and weld in a new one before I can mount my suspension.

This has nothing to do whith the innocent receptionist, nothing to do with the fact that I know FF wants all us to be happy, nothing to do with a leson af checking in parts.

Again I sold my sole to get this kit, and was hoping to have a show quality car, similar to my last build.

http://i1088.photobucket.com/albums/i327/fastthings/et-200509-44.jpg
http://i1088.photobucket.com/albums/i327/fastthings/et-200509-45.jpg
http://i1088.photobucket.com/albums/i327/fastthings/et-200509-46.jpg
http://i1088.photobucket.com/albums/i327/fastthings/et-200509-49.jpg
http://i1088.photobucket.com/albums/i327/fastthings/et-200509-52.jpg
http://i1088.photobucket.com/albums/i327/fastthings/DSC01079.jpg
http://i1088.photobucket.com/albums/i327/fastthings/DSC00528.jpg
This GTM will be seen by many. It will be embarrassing to have things that I can't fix to be flawed.

Anyway I never was any good at trying to expain mysef.

[fact5racer]

You mean I got this Tattoo for nothing?



I wish I would have never said anything about the checking in of parts. That part of the deal is all good, never was a problem. The glass and the wiper wheel house are the only things that where wrong so to speak. They took care of me on spot no questions asked. I did check them in, it was the first thing I did.

It was only after it felt, and I repeat felt like it may become an issue that I started to get bugged about...

The fractured CF splitter that they sent me, that I know they wouldn't have sent their buddies.
The poor packing job of the interior parts to the point it got to my house damaged.

There is plenty of other things a guy could ***** about, but why, if I can fix it whith my time I will, it's free. Like the fact one of the front lower control arm mounts, someone (after lunch I asume) welded the cam adjusters to the inside of the mounts insead of on the outsides like they should be. I have to cut it apart cunstruct and weld in a new one before I can mount my suspension.

This has nothing to do whith the innocent receptionist, nothing to do with the fact that I know FF wants all us to be happy, nothing to do with a leson af checking in parts.

Again I sold my sole to get this kit, and was hoping to have a show quality car, similar to my last build.

http://i1088.photobucket.com/albums/i327/fastthings/et-200509-44.jpg
http://i1088.photobucket.com/albums/i327/fastthings/et-200509-45.jpg
http://i1088.photobucket.com/albums/i327/fastthings/et-200509-46.jpg
http://i1088.photobucket.com/albums/i327/fastthings/et-200509-49.jpg
http://i1088.photobucket.com/albums/i327/fastthings/et-200509-52.jpg
http://i1088.photobucket.com/albums/i327/fastthings/DSC01079.jpg
http://i1088.photobucket.com/albums/i327/fastthings/DSC00528.jpg
This GTM will be seen by many. It will be embarrassing to have things that I can't fix to be flawed.

Anyway I never was any good at trying to expain mysef.

[AJ Roadster NJ]

Uh, well, I gotta say, those buttcheeks right there have GOT to be better than Cheney's. I mean I've never SEEN Cheney's (unlike the new sole proprietor of Factory Five Racing, ahem cough cough), but nonetheless, those are DEFINITELY better. Wow. And none of the view obstructed by tattoos, either. :cool:

[crash]

I like Spicy Asian, but I gotta say, both those tartlets need boob jobs!

[Kalstar]

You all do realize that is a pic of Gary in drag....right!

[fact5racer]

Man, this topic sure has seemed to stay focused on my taunt buttocks region!