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View Full Version : Digital Guard Dawg Guys - Help!



phileas_fogg
10-24-2023, 06:31 PM
This past couple of weeks, I've had a problem where the push button on my 2015-era Digital Guard Dawg system has not had any effect.

Background: To start the car, I swipe the magnetic key, keep my foot off the brake, get a tone & the push button perimeter lights up, and the gauges swipe. I've activated the ACCESSORY circuit. Leaving my foot off the brake, I push the button again and the fuel pump runs for 5 seconds, and the Holley hand held turns on. I'm now in RUN. Press and hold the brake pedal, push the button, and the engine fires right. up. To shut down the car, I press and hold the brake pedal, push the button, and the engine shuts off.

First occurrence: Car starts normally, I go for a drive, and when done I pulled into the garage, pressed the brake & then the button, and the car continued to run. Held the brake and pushed the button several times before giving up & pulling the wire off the ignition coil (don't judge too harshly; I was spooked). After the really cool spark display & engine stopped, I swiped the digital key, get the expected tone, and the push button worked as it should (cycled from ACC to RUN to OFF with no brake pedal pressed), and I chalked this anomaly up to a single event upset.

Push button worked exactly as expected for a handful of drives.

A few days later, I get into the car for a drive, push the button and get the expected tone, but nothing happens. I disconnect the battery, then reconnect, and the car operates exactly as it should for another handful of drives.

Several days later, I start the car, drive to the gas station, stop, fill up, restart, and go for a drive. When I get home, I can't shut off the engine. This time I stalled the engine. But I can see from my Holley hand held unit, the ECU thinks the engine is still running. So I disconnect the battery and as expected the ECU shuts down. Reconnect the battery, and as I'm wiggling the connector onto the post, the fan comes on, but not the handheld (as if the "key" were in the ACCESSORY position). Disconnect the battery again. Reconnect, and this time the fan comes on & the hand held lights up (as if the "key" were in the RUN position). Disconnect and go into the house. The sequence of "key" modes is what I would get by pushing the DGD button with my foot off the brake.

Right now I'd say its a 50/50 chance of the push button working as it should on a drive.

My questions to the fellow Digital Guard Dawg owners is, "Has this happened to you? If so, what was the root cause?"


John

P.S. I've checked the easy-to-get-to simple stuff. The ground and brake light switch connections appear to be solid. My next step is to get under the dash & hope for a loose connection to one of the DGD boxes, but I'm betting there's no smoking gun. If I can't find anything obvious, I'm going to replace the DGD with a conventional ignition switch and drive for a few months to see if the problem goes away.

https://thefactoryfiveforum.com/attachment.php?attachmentid=191542&d=1698191533

FF33rod
10-24-2023, 06:41 PM
That's annoying!
The odd time i've had an issue it's been because the FFR brake switch wasn't working properly. Before getting into that, first thing you mention is a "beep", perhaps it depends on which button you choose from Digital Guard Dawg but I don't get a beep. I chose the Lexus button I believe and so I get a flashing light. So my sequence when I get into the car is activate the system (light on start button turns on solid), press the brake (light on button is now flashing), press button for a few seconds to prime the fuel pump and start the engine.. release button. So, the issue I have had is pressing the brake pedal down and the start button has not started flashing as expected... So the issue was traced to an intermittent FFR brake switch mounted on the pedal box. Perhaps that's an issue for you as well?

Steve

toadster
10-25-2023, 12:32 AM
give DGD a call, they're pretty helpful :)

michael everson
10-25-2023, 04:26 AM
I recently had one fail on a customer's car. it would never reliably start. New one fixed it.
Mike

edwardb
10-25-2023, 06:09 AM
Mine is a Digital Guard Dawg Inc. PBS-I, with Lexus style pushbutton and two key fobs received in 2018. The module looks different than the picture you posted, so don't know how helpful this response will be. Probably not much... :( I don't have the magnetic key you're describing. Just keyfobs. I have them programmed as "manual" because in automatic mode they're not very discriminating plus wear down the batteries more quickly. The car is in unarmed mode even with the keyfobs not that close. So my process is climb into the car, push the unlock button on the keyfob, the light turns solid, push the brake and clutch (my Coyote won't start unless the clutch is down, unrelated to the DGD), the light flashes, push and hold the button to start. To stop, push the brake pedal down, push and hold the button, and the engine stops. After several seconds, the light goes off and the system is armed again.

I've had two failures with my system. Both partly self-inflicted. I didn't follow the instructions properly when programming a keyfob, and erased all of them. Then found out the emergency code process didn't work. A call to DGD resulted in sending the main module back to be re-flashed. They ended up sending me a new module which has worked OK. This summer, at the most inopportune time (I was supposed to lead a cruise), the light wouldn't light the way it normally does. I managed to get the system all out of sequence (panic time...) and the cruise left without me. Turned out was just a low battery in the keyfob and it's been fine since replaced. But emphasizes the main caution I have with the system. It is very dependent on button pushing sequence, and if you lose your place, isn't very intuitive to get back where you expect.

Other than that, I'm OK with the system. When working properly, and with the proper care, it functions exactly like a manual ignition switch. Including electrically. So I can't help but think your engine not shutting off is somehow related to something else. Might even happen with a manual switch. But of course that's just a wild guess. Good luck.

Namrups
10-25-2023, 08:43 AM
I have the PBS-2 system that works the same as Paul described. I have had the same two issues. Not being able to shut the car off was due to the alignment of the brake switch and not having the car start was due to the key FOB battery going dead while at the last show. I have mine in automatic mode which lights the start button when I get within range of the car. Switching to the manual mode, as Paul suggests to save battery, is a good idea that I will do from now on. Thanks Paul.

phileas_fogg
10-25-2023, 11:41 AM
Thanks everyone. I hadn't even considered the brake switch, but a partial failure of a mechanical item feels like it would produce the symptoms I'm seeing more than a partial failure of an electrical item. My experience has been that when an electrical part goes, it stops functioning altogether.

I do have the F5-provided brake light switch (the kind that looks like the ACDELCO D855, with the two spade connectors at the back of the barrel). I'll check its alignment, cycle it a couple hundred times in the garage & watch the brake lights go on and off, and report back.


John

phileas_fogg
10-25-2023, 03:06 PM
Well, I couldn't find anything wrong with the brake switch, and I was unable to recreate any problem with it.

But now when I reconnect the battery, the push button remains unlit and the Holley system runs the fuel pump for 5 seconds. If I had a conventional switch, it would be like the battery post is directly connected to the RUN post.

Also, when I swipe the key card under the sensor, I get the expected tone, but the push button does not light. So I think I've definitely got a problem with the DGD system.


John

toadster
10-25-2023, 06:32 PM
have you tried a DGD shutdown - something may be out of sequence:
https://www.digitalguarddawg.com/hrf_faq/the-ignition-and-accessories-are-stuck-on/

to fix it press and hold the brake, press and hold the start button for about 1.5-2 seconds and everything will shut down.

phileas_fogg
10-26-2023, 03:39 PM
Had a nice long troubleshooting session with Ed at DGD, and the problem appears to be fixed (data point of one). I've got another couple of hours of cleanup, but I hope to be driving this weekend.

As toadster suspected, one of the modules got out of sync and needed some help getting into a nominal state. My hardware is from 2016 and not even listed on the DGD support page; fortunately Ed was able to talk me through a sequence of steps that eventually worked. They've made so many changes to firmware over the years not many technicians have even seen the smaller of the two modules in my system.

Incidentally, Ed said if the problem persists, he'd look at...the brake switch!

I'll ask for recommendations on that in another thread.


John

P.S. On my installation manual I had an email for a DGD technician. Turns out Ed helped me get the ignition installed 7 years ago!

chmhasy
10-26-2023, 03:53 PM
I do not own one but sounds like a relay in the device going bad