********** ... again!!!

[zee]

I know, I am an idiot. But the instructor at the build school said ********** was back at being responsive. At that time I messaged them on Facebook and got responses, so I trusted them and placed an order. Weeks later my items arrived, but I wasn't in a hurry. I wanted to return something and talked to them, they said ok. So I sent the items back.

Now it's been 4 months and countless messages with no response. I just want the money back for the items I sent back. I don't want to have to go through the credit card.

Does anyone know the best way of getting in touch with **********?

Yes, I should've been more careful but here we are.

[Tbev]

I recently disputed an order with them through my credit card company and that got them to send it out. I lifted the dispute after receiving the item.

[mladen]

I ordered their gas cap a week ago. Hopefully, it will arrive soon.

[Wayne r mckee]

I order a steering wheel center cap from ********** , received it a week later .

[Lidodrip]

I would submit a dispute through your credit card. I had to do this once and it was very easy and quick. 5 minute phone call and I was immediately reimbursed for charges. The credit card company told me they would investigate, and if they found the charges were appropriate, my card would be re-charged. A few days later I got a response from the original vendor confirming refund. I was surprised how easy and painless the process was.

James

[GoDadGo]

I know, I am an idiot. But the instructor at the build school said ********** was back at being responsive. At that time I messaged them on Facebook and got responses, so I trusted them and placed an order. Weeks later my items arrived, but I wasn't in a hurry. I wanted to return something and talked to them, they said ok. So I sent the items back.

Now it's been 4 months and countless messages with no response. I just want the money back for the items I sent back. I don't want to have to go through the credit card.

Does anyone know the best way of getting in touch with **********?

Yes, I should've been more careful but here we are.

Assuming you used a credit card, you can attempt to charge the items back.

Good Luck & God's Speed!

[mburger]

Expect this thread to be closed soon. ********** hasn’t been a welcome topic on the forum for some time.

[BradCraig]

I'd close this thread, no need to beat this dead horse...again.

[rich grsc]

179164
Well until the same mistake stops being made?

[Glen Davis]

When you are a dead horse, dismount!

[mikeinatlanta]

I just don't get why people continue to introduce stress, frustration, and disappointment into their lives for a hobby. Playing with cars is fun while dealing with a company like that is anything but fun, so why do it?

[Papa]

I would love to see one of our reliable vendors offer the bulk of the products that this failing company offers. That would benefit our hobby. We have options for most of the items though other sources, but a few items I've not found anywhere else. Obviously, they're not produced by the seller, so how can we identify other options? It would be great if we had a list of commonly purchased items with alternate sources posted on here. It may not be allowed but would be a great tool for builders.

[rhk118]

Playing devil's advocate but I've placed 3 orders for parts through them and no issues with any of my orders. There was one backordered part I inquired about and received an email back within a couple of days with accurate info and it arrived in their estimated time.

[mburger]

Dave, not a bad idea, assuming it’s supporting vendors that have the parts folks seem to be clamoring for.
I was going to start a pool to bet when this post gets closed. Kinda like seeing how far you can go on empty. Lol

[zee]

Playing devil's advocate but I've placed 3 orders for parts through them and no issues with any of my orders. There was one backordered part I inquired about and received an email back within a couple of days with accurate info and it arrived in their estimated time.

It's posts and 'assurances' like these that made me put in the order.

The thing is that a company that mistreats 30% of its customer is not a good company to work with. It doesn't help if the other 70% say "well, it worked for me".

[Nigel Allen]

You aren't the only one frustrated with parts supply. This amusing letter is a few years old now, but clearly describes parts issues others suffer:


Jarrod Byrne Underground Maintenance Planner Bounty Gold Mine, Mt Holland Forrestania, Western Australia Tel (090) 394 527, Fax (090) 394 528

Nissan Motor Co (Australia) Pty. Ltd. C/O 244 Welshpool Rd, Welshpool W.A. 6106

ATTENTION: Mr Neville Green, General Manager — National Parts

Dear Sir,

I would like to bring to your attention some serious faults in Nissan Motor Co in regard to parts availability, lead times and pricing. Currently we have a Nissan W40 Civilian bus that we cannot use to transport staff to and from the mine. The reason this bus is not operational is not labour or condition related, it is because of a denial on the part of yourself and Nissan Motor Co to adequately supply your clientele with parts. I give you the example of the following items:

ITEM PART NUMBER QUANTITY BEGGED FOR
Nut NI-40208-00221 10
Washer NI-40208-82100 10
Seal-Oil NI-48252-32100 2
Wheel Rim NI-40800-99071 2
Drum Brake NI-40206-T8100 2
Hub Bolt NI-40222-J5625 10
Brake Shoes NI-43060-T9627 1
Nut NI-40224-J5610 10
Nut NI-48226-J5610 10

Of these items I tried to purchase, only 3 are available in W.A. It stretches the bounds of credulity that items such as wheel nuts (a consumable in most of the known world) are available with a lead time of 4 days-ex east. What resoundingly snaps the bounds of credulity clean in half is that items such as brake shoes are ex Japan (6 weeks). I cannot deny the effectiveness of these components, they not only slow the bus down, they have the ability to stop it stone ****ing dead for 6 weeks! I didn't even bother enquiring availability on such complicated parts such as washers etc. — the only washers in stock would be — Washer? Wind **** out of this customer and tell him it's ex east.

On the rare occasion we have been delivered parts within an acceptable time period, they have been entirely wrong. It is not that the wrong parts are ordered, it is that some of your parts interpreters are so green I couldn't set them on fire with petrol.

These are not isolated incidents, they occur every time we try to purchase parts, from $10.00 hoses, at $109.40 each, through to internal gearbox components that are second only to thermonuclear warheads in their capacity to annihlate all that surrounds them.

It is astounding that in this day of interstate air and road transport at least 6 times a day, you peanuts take 4 days to get a part across the country. May I suggest you stop freighting the parts with Nissan transport vehicles as the 3 week delay in Nissan's 24 hr roadside assist is becoming too much for us to bear.

I could elaborate on the complete frustration I feel from trying to keep the bus on the road safely. Suffice to say the bus driver now has a firm belief in the afterlife and we haven't ruled out danger money for the position.

Please don't get me wrong, I could handle the first 35 times of being ****ed around, (the apologetic kiss from customer support was always welcome). Now that you've turned it into a bizarre form of sado-masochism complete with scratching and biting, I feel I have to complain...

I look forward to discussing every single frustrating event of the past 8 months with you.

I SINCERELY HOPE YOU **** NEVER BUILD PLANES

Yours in utter amazement, Jarrod Byrne CC.

MR JOHN COSTELLO MANAGER, FLEET AND SPECIAL MARKETS, NISSAN AUSTRALIA
MR BRUCE ANDERSON MINE MANAGER, NORMANDY MINING
MR IAN BIRD U/G MANAGER, NORMANDY MINING
MR DEAN HUGHES U/G MAINTENANCE ENGINEER, NORMANDY MINING
MS JAN EVANS SITE SECETARY, NORMANDY MINING
MR ROBERT WHITING PURCHASING OFFICER, NORMANDY MINING
MR ANDREW MOSES OWNER, HOLLETON EARTHMOVING
MR PETER CUE OWNER, WORKFORCE PLANT HIRE
MR HARVEY KING REGIONAL MANAGER, MONADELPHOUS
MR ALEX COOPER DIVISIONAL MANAGER, MONADELPHOUS
MR RAY MILLER TECH. SUPPORT SUPERVISOR, MONADELPHOUS
MR REX ANDREWS CHIEF PURCHASING OFFICER, MONODELPHOUS
MR EDDY LOK MECHANICAL SUPERVISOR , MONODELPHOUS
MR JOHN ECKHART FABRICATION SUPERVISOR, MONODELPHOUS
MR PATRICK McKENNA STATE CONTRACTS MANAGER, ATLAS COPCO
MR TED CORDINA PERTH SERVICE MANAGER, ATLAS COPCO
MR GERRY O'CONNOR CONTRACTS SUPERVISOR, ATLAS COPCO
MR ALEC TYRELL CONTRACTS SUPERVISOR, ATLAS COPCO
MR MICHAEL GANT WORKSHOP SUPERVISOR — PERTH, ATLAS COPCO

AND EVERY PERSON I TALK TO BETWEEN NOW AND WHEN I GET SOME SATISFACTION

[mladen]

I ordered their gas cap a week ago. Hopefully, it will arrive soon.

The gas cap arrived today.

[JohnK]

I think we've beaten this one to death but I'll chime in because, well... it's Monday. As has been re-hashed (ad nauseam), ********** delivery is a total crapshoot. I've ordered from them multiple times and have always received my parts in a reasonable time. Usually they just arrive without any advance notice that the parts shipped. Others have taken messages like this to mean that it's now OK to order from **********. Sometimes it is and sometimes it's not.

So let's just put this out there for anyone and everyone that reads this in the future - if you place an order from ********** you may get your parts in a reasonable time, or you may never get them at all. Can we all please stop acting surprised (and posting about it here) when the latter happens?

[David Hodgkins]

As was mentioned earlier. ********** has burned too many people. At this point there's no need or desire to explain why, this thread is closed.

:)