Lack of support part 2

[70gtvert]

Yes, it's me again. Yes I posted on the last thread that I spoke with F5 president Dave about options he would look into for me in regard to my wrecked Daytona. Yes he was mad (I guess I was 1 of only 2 times he ever got so mad) because of me. But that was on 10-21 and there was no follow up even on the simpler questions such as parts/glass availability which I PM'ed him with and now it is too late, I had to take the buy out as my car was totaled and that was my only viable option.

Look it's a shame that I had to get him that mad (twice) before they would call me and then those were the only times they did with no follow up even though he said he had some ideas at his end. Yes, I know EVERYONE is affected by this covid/shipping/parts dilemma fiasco.

I saw your video. I saw you cross training a employee to do different jobs because there are not enough parts there to complete some hardware packages that was his regular job. I'm sure that carries through to other items around the shop too. So cross train them to answer emails and to reply to phone messages if with no other message then "we have no idea, check back in a month". I worked at a call center for nearly 20 years and it is a gateway to your business. It can frustrate people more not getting a reply then finding out there are none of the parts they want.

That said, I wish them best in their business, I'm sure I am just a speck of dust on a dresser but I'm buying a chrome bumper C3 Corvette to restore now. Sorry guys.

[Dave Smith]

This is absolute nonsense. I have spoken to this customer (John) at length and there is absolutely nothing I can do to make him happy. The bottom line is that he does NOT own the wrecked car. The insurance company has not gotten him a decision about whether it will be totaled or not... and IF it is totaled, can he even buy it back and for how much!?! So he would still have to buy it back and then work with us on the parts that are needed. In anticipation, I pulled the gen 2 coupe molds out of storage and am ready to help him. As of our last conversation he apologized to me and he agreed that the next step would be that he would find out if the car is totaled and IF it is, if he ca buy it back. Factory Five was not going to do anything until he found out about the status of his car that he still doesn't own and is with the insurance company. I've offered to help find a builder to fix it, to help with parts and I and to get any solution to this problem until he actually has ownership of the car. This entire episode and rant is completely without merit. He has my personal cell phone and he can call me 24/7. I hate this kind of nonsense when there are legitimate complaints and needs right now I do not have time for this. There is literally NOTHING I can do to placate this gentleman. I am not going to address this problem further beyond promising all of you that I will work my very best to make John happy, short of inventing cold fusion or getting a ride with Elon on his next launch.

[70gtvert]

Dave, it IS a total. Want to see the paperwork? I'm not going to run around in circles with this. I know what we spoke about and you said you had some possible builders who could help and that you would get back with me. That never happened. You know what, just close this thread, Not going to lambast F5 anymore over different understandings of what was said. Am I wrong? Okay I'll take the high ground and say this is all my misunderstanding. Obviously we had different understandings of what was expected and said. Take care Dave.

[David Hodgkins]

I think maybe there is something you don't understand. When an insurance company totals a car, they give you the money but almost always there is an offer made by then to SELL YOU BACK THE CAR. If not, you ask if they would be willing to sell it back to you. It sounds like they totaled the car but either didn't make an offer to you to buy it back or you didn't ask about it. If you had taken advantage of that offer you would have your car back with cash in hand to do repairs. THAT'S when Dave Smith would help you out with new parts and referrals to builders. I don't know what else you were expecting.

[cob427sc]

Oh boy! Seems like Dave bent over backward to help out. How many company owners would actually get on the phone (gave out his personal cell#) to try and help? With the current status of getting nearly anything anywhere done, I think Dave went above and beyond on this one.