sittonb
09-29-2021, 05:43 PM
Ordered my complete Mark IV kit a little over a week ago. A couple days later received the completion date of April 9 2022. Which I'm fine with and totally understand. I then remembered that I read some posts about the Mosier rear end and the Wilwood brakes being drop shipped, so I thought, if I pay it off now, I might get in the que for those drop shipped items faster. So I did... paid it off last Monday.
Today I get a voicemail from Sally at FF5. I call her back, she answered on the first ring and was very engaged, lighthearted, easy to talk to etc. She told me that having someone pay off this early was unusual and she wanted to make sure expectations were clear and that everyone was on the same page. I told her yes, and what I was thinking, and she said great, that she would go down to the purchaser and inform them to order those drop shipped parts. We then spoke a little about how the kits are assembled, shipped etc. All in all it was a great conversation and great customer service, to reach out and ensure the customer understood and everyone was on the same page. I don't know if FF5 actively monitors these threads but Sally was great, provided wonderful customer service and probably deserves an extra 15 minute break.
Today I get a voicemail from Sally at FF5. I call her back, she answered on the first ring and was very engaged, lighthearted, easy to talk to etc. She told me that having someone pay off this early was unusual and she wanted to make sure expectations were clear and that everyone was on the same page. I told her yes, and what I was thinking, and she said great, that she would go down to the purchaser and inform them to order those drop shipped parts. We then spoke a little about how the kits are assembled, shipped etc. All in all it was a great conversation and great customer service, to reach out and ensure the customer understood and everyone was on the same page. I don't know if FF5 actively monitors these threads but Sally was great, provided wonderful customer service and probably deserves an extra 15 minute break.