Kudos to Factory Five

[JimC]

I’ve been driving my roadster in gelcoat for six months with a big grin on my face and just now realized my Halibrand wheels should have cosmetic lug covers🤪. I overlooked their absence during inventory. Obviously well beyond the time Factory Five should be responsible but shout out to Dave Correia they were at my house three days later, amazing! Thank you Factory Five Racing!

[wareaglescott]

Glad to hear that. I have always been super impressed with their customer service.

[capt1black]

Absolutely agree. I had a few things I missed until I needed it. Every time I emailed I had the part in days no charge. I recently saw a problem with my steering wheel. I believe it came that way but really no way to prove what happened. Email FFR and without hesitation, new wheel was on its way. Amazing customer service.

[mlewis]

Ditto that. Great service and support (even at 3+ years into my build)

[egchewy79]

they replaced a faulty headlight switch and leaking brake caliper ~2 yrs after my order. top notch company.

[FLPBFoot]

Yes they are great. Had the passenger side pipe crack after about 2000 miles. They said it was a mfg defect and sent a new set. Had them in about 5 days. Very happy

[nuhale]

How about 10 years! I had several issues with 7275 that sat in a warehouse for 9 years. I didn't even buy direct from FFR but they went above and beyond with missing/wrong parts and even honored a recall from 2010 on the KONI shocks.

WORLD CLASS SERVICE. Already thinking about my next project and will guarantee it will be with FFR.

[Jeff Kleiner]

Good to hear that they took care of you...and not the least bit surprising!

A note for you and others regarding the wheel center & spinner hardware. The boxes are marked "L" and "R"...this is NOT indicating the side of the car that they go on. It's for left and right hand thread---left hand thread goes on the right side of the car and right hand thread goes on the left side of the car. I know, clear as mud right? ;) The spinners tighten by turning the top towards the rear of the car on both sides, this way when the car is moving forward the rotation of the wheels naturally wants to tighten them. If they were opposite they would loosen. Every car that comes in to me gets the wheels removed and it's surprising how many have it wrong.

Cheers,
Jeff

[Papa]

Good to hear that they took care of you...and not the least bit surprising!

A note for you and others regarding the wheel center & spinner hardware. The boxes are marked "L" and "R"...this is NOT indicating the side of the car that they go on. It's for left and right hand thread---left hand thread goes on the right side of the car and right hand thread goes on the left side of the car. I know, clear as mud right? ;) The spinners tighten by turning the top towards the rear of the car on both sides, this way when the car is moving forward the rotation of the wheels naturally wants to tighten them. If they were opposite they would loosen. Every car that comes in to me gets the wheels removed and it's surprising how many have it wrong.

Cheers,
Jeff

Well that's one thing you didn't have to fix on my car!

[Papa]

Good to hear that they took care of you...and not the least bit surprising!

A note for you and others regarding the wheel center & spinner hardware. The boxes are marked "L" and "R"...this is NOT indicating the side of the car that they go on. It's for left and right hand thread---left hand thread goes on the right side of the car and right hand thread goes on the left side of the car. I know, clear as mud right? ;) The spinners tighten by turning the top towards the rear of the car on both sides, this way when the car is moving forward the rotation of the wheels naturally wants to tighten them. If they were opposite they would loosen. Every car that comes in to me gets the wheels removed and it's surprising how many have it wrong.

Cheers,
Jeff

Well that's one thing you didn't have to fix on my car! And I used your O-ring trick to keep the centers from spinning on me.