Finish Line Accessories PROBLEMS

[aarvig]

I am just posting this here to say that I have ordered several items from ********** in early December. They have not responded to phone calls or emails or any intervention by PayPal. Based on my experience with this company I would not recommend anyone order anything from them as you will likely lose your money.

[Papa]

Lots of communication issues, but I've never heard of anyone not getting what they've ordered.

[PaulProe]

Aaron
Not sure what you're looking for. Take a look here: prdcrrct.com (https://prdcrrct.com)

Paul

[aarvig]

Thanks Paul-I’ll check them out. Unfortunately it looks like I’m out 70 bucks through Finish Line. I can’t understand why this company would choose to have such poor communication. The Cobra world is a niche market and word gets around.

[cv2065]

Thanks Paul-I’ll check them out. Unfortunately it looks like I’m out 70 bucks through Finish Line. I can’t understand why this company would choose to have such poor communication. The Cobra world is a niche market and word gets around.

I have some things ordered from them as well. The guy is a one man show, and with it being the holidays, he may be out for a week or two. I'd give it some more time before saying you are out $70. I've received everything I've ordered from them in the past. Communication could certainly be improved I would agree.

[Papa]

Period Correct is now a supporting vendor and though their selection is fairly limited, they have quite a few hard to find items.

[aarvig]

I have some things ordered from them as well. The guy is a one man show, and with it being the holidays, he may be out for a week or two. I'd give it some more time before saying you are out $70. I've received everything I've ordered from them in the past. Communication could certainly be improved I would agree.

I get it, however, this stuff was ordered 12/3/20. Even a one man show should respond to emails and phone calls in that time.

[mburger]

Like Charlie Brown, once again running up to kick the football, I placed my 6th order with Taylor December 2nd. This order was only about $37. I’m not worried that I’ll lose my money and you shouldn’t either. I’ll get my order, but it’ll be at Taylor’s pleasure. His communication is nonexistent and there is zero excuse for it. I’ve heard he’s moving his warehouse, he works alone, he’s a stay at home dad with kids, he’s getting established after the sale and the list goes on. I did have a broken switch DOA and he replaced it in another order with no communication but I was happy he took care of it. The bottom line is, he hasn’t the skills to run a business. He’s not a supporting vendor correct?

[Fman]

My last order with Taylor was six weeks to delivery and I live 1.5 hours from his shop. Not a very quick process but he does have good prices and sells quality products. I would be surprised if you did not get your order. I am sure the holidays are not speeding up the process either.

Has anyone ordered from this site? It looks like a clone of Finish Line but located in Concord. Different owners?
https://www.csxparts.com/default.aspx

[JohnK]

You'll get your stuff. His non-existent customer service has been discussed here many times before. I'm not aware of anyone that didn't eventually get their stuff, but I agree that it's a pretty piss-poor way to run a business.

[AC Bill]

Has anyone ordered from this site? It looks like a clone of Finish Line but located in Concord. Different owners?
https://www.csxparts.com/default.aspx

Yes they do have much of the same items. Not sure if they are affiliated with Finishine? Be nice to know how members find their service.

[michael everson]

I ordered some wiper parts on October 28th. 2 month to the day. No sign of them so far.
Mike

[JohnMac]

I am just posting this here to say that I have ordered several items from ********** in early December. They have not responded to phone calls or emails or any intervention by PayPal. Based on my experience with this company I would not recommend anyone order anything from them as you will likely lose your money.
Yup, same problem here. I used PayPal so I’ll probably dispute the charge here. Anyone else having an issue with finish line?

[MSumners]

On the bright side, usually when I order something from them it takes so long to arrive I completely forget about it and then it’s an unexpected surprise when it shows up.

[wallace18]

In many of my builds I order all the aftermarket stuff before I even order the kit. Like all above have said. You will get your stuff just not when you would want to see it. I have had same issues with Whitby in the past also.

[nuhale]

As many have already posted my experience is the same. You will receive the order at some point. I have ordered many parts from finish line and they always arrive.. just takes a bit of time.

[AtlantaCobra]

This guy is ridiculous. There have been several posts about Finish Line over the years and nothing has improved. You'll get your stuff, but it will arrive without any communication. What's crazy is that you can choose delivery options. I'm guessing if you pay the higher price for quicker delivery, you're just throwing that money away. I get it that he's a one man show and all, but common courtesy is easy. I recently ordered two items from him, finally got it after about two months. I got to the point where I was leaving a voicemail and emails for him about twice a week. One of those times when you say to yourself "I'm gonna drive this guy nuts until he returns my calls". But still got nothing. Kind of pisses you off - quite honestly.
Hang in there, you'll get what you ordered. Try not to throw it across the yard when it finally shows up.

[BradCraig]

I definitely learned during my build is to order parts WAY before you need them. Like many, I got used to the Amazon experience and have grown to expect it! But, it's been refreshing to actually talk on the phone to our community vendors and know who you are supporting. No excuse for FL though.

[CDXXVII]

I hate to admit it but I have given up on **********. I have always defended him in the past but I’m done. Only good thing is that I used PayPal. Quick refund and took my business elsewhere. In my case for my needs Acton came through, answered the phone and shipped same day. Oh, they are also a husband and wife owned business and actually make an effort to communicate.

There are no excuses for bad service. If you are way backed up a simple message on your webpage helps.

[rich grsc]

AND yet you guys are dumb enough to keep ordering for him. You get what you deserve for supporting such a cr-py company.

[EZ$]

Fman, If I'm not mistaken, csx parts is in the same location that ********** was in before he moved, at the Cobra Experience in Martinez. Not sure if they're affiliated with him, but you're right, the products they are offering are near identical. The giveaway for me was the orange cobra on their home page. I took a ton of pictures of it when I was up there last time.

Yeah, Taylor's a really nice guy, and he could solve his issues by hiring his wife, or someone else, to just deal with the emails, so people would get replies to their questions. I don't understand his reluctance to do something.

[Blitzboy54]

I ordered a shifter on Nov 1st. He has my money but no item. I left an aggressive voice mail that I would list the transaction as fraudulent with the CC company. He called me and apologized with his story that he is by himself and has to home school because of covid. He said he was on mid October at that point and would be getting to my order soon. That was 4 weeks ago. I am fairly frustrated at this point

[tony]

finish line will just keep on playing these games until his orders dry up. I personally wont give any money to bad customer service. I'd rather pay more and let their business model fail.

[mburger]

See what you started aarvig?? :p

[Jeff Kleiner]

After Paula sold the company following Enzo’s passing I’ve found other sources for everything that I used to purchase from them.

Jeff

[ggunter]

Wow, I guess I was lucky when I ordered parts from him. I waited about four weeks and sent an email and asked the status of my order, and he said he was behind but would get my order out the following week. And it came the following week. Only five weeks... I feel lucky. It's sad but the internet can be a very cruel place. It can make or break you very quickly.

[aarvig]

See what you started aarvig?? :p

All he had to do was respond to an email or a phone call. If you take peoples money that is a minimum acceptable practice which for some reason this guy refuses to do. Why??? Does he want to kill his business? Set aside an hour per day and return phone calls. If he is so backed up as he says he is then he is making enough income to justify hiring someone to do this. You can’t take peoples money and then disappear for weeks/months without contact. There is no successful business that operates this way.

[FF33rod]

All he had to do was respond to an email or a phone call. If you take peoples money that is a minimum acceptable practice which for some reason this guy refuses to do. Why??? Does he want to kill his business? Set aside an hour per day and return phone calls. If he is so backed up as he says he is then he is making enough income to justify hiring someone to do this. You can’t take peoples money and then disappear for weeks/months without contact. There is no successful business that operates this way.

I feel your pain, there is a fiberglass console vendor that operates this exact same way. The reason they are still in business? because enough people keep ordering from them and put up with it....

Steve

[Alan_C]

They will learn the hard way. As new orders dry up, he will soon have plenty of time to catch up on the old ones that have not cancelled. He will then have plenty of time to think about his business crashing. As Jeff K. noted, he has already found vendors for the parts he used to buy from Finish Line. Once customers are lost, not likely they will come back anytime soon.

It is not surprising as this problem plays out with other vendors like CJPP for Mustang parts. As their loyal customer base drys up, vendors like NPD come in and offer great customer service at not that much more in cost. It is pretty simple really, take care of your customers and build your business, or watch it fail.

[mburger]

All he had to do was respond to an email or a phone call. If you take peoples money that is a minimum acceptable practice which for some reason this guy refuses to do. Why??? Does he want to kill his business? Set aside an hour per day and return phone calls. If he is so backed up as he says he is then he is making enough income to justify hiring someone to do this. You can’t take peoples money and then disappear for weeks/months without contact. There is no successful business that operates this way.

aarvig,
I was making an attempt, obviously a poor one, at a little humor here. I know, I should’ve used 3 emojis instead of just 2.
I’ve made my last order, and now my last post on **********.
Best of luck with your order.

[Mag]

I've ordered quite a few things from Finish line. Always happy with the products, not the customer service. Don't worry though, you'll get your order. One day it will just show up.

[Fman]

After Paula sold the company following Enzo’s passing I’ve found other sources for everything that I used to purchase from them.

Jeff

Jeff, would you mind sharing what other vendors you are now using? I have had great results with Breeze, Replica Parts, Forte, FF metals.

[Vspeeds]

My last order with Taylor was six weeks to delivery and I live 1.5 hours from his shop. Not a very quick process but he does have good prices and sells quality products. I would be surprised if you did not get your order. I am sure the holidays are not speeding up the process either.

Has anyone ordered from this site? It looks like a clone of Finish Line but located in Concord. Different owners?
https://www.csxparts.com/default.aspx

Travis

I bought a grill from these guys and picked it up at will call the same day. These guys are associated with the Cobra Experience Museum and have parts for original cobras. If you havent been to that museum you gotta check it out. They did an excellent job with probably about 15+ original Cobras as well as other Shelby cars, engines, parts, and memorabilia on display. They even have a high end Dolby theater with a proffesionally made Cobra video. https://www.cobraexperience.org/

As for **********; i ordered a few parts seperately and it took about a month to arrive each time. Like others have said; no excuse on his part for the non-communication, but just be patient and you’ll recieve the parts

[Nigel Allen]

I was more fortunate. All of my orders turned up inside of 2 weeks and only had to travel 8200 miles. Sad to hear of the bad experiences of others. I have never met a business owner who actively wants their business to fail. In almost all cases where they fail, there is huge suffering for the owner/s and those close to them. Certainly, ********** issues have been going on for a long time now, so I can't imagine the business or its owner are in a good place.

[JohnMac]

Decided a couple of days ago to give one more phone call, again got voice mail. But no more then 1 min passed when I got a call back. He apologized and promised to get the order out.

[mburger]

I used his website contact form to cancel my order. I’m done with him. I feel especially annoyed because I’ve defended or at least publicly given him the benefit of the doubt. No more. I get my money back, or my attorney will.

[Blitzboy54]

Decided a couple of days ago to give one more phone call, again got voice mail. But no more then 1 min passed when I got a call back. He apologized and promised to get the order out.

How old was your order? I'm at 8+ weeks on a shifter. He told me a month ago he would get to it soon.

[AtlantaCobra]

Finally got my order of a shifter and a glove box. Took over two months. Glove box quality is trash. For as much as it cost, i expected a better product. Shifter was good quality and what I expected.
Poor quality + horrible customer service = Not around much longer.

[aarvig]

UPDATE:
I definitely do not like trashing companies publicly but in this case...I'm simply blown away. Taylor called me on Monday. Told me that he saw I started a PayPal claim against him. He told me that life has been really busy and stressful and was hoping that I would drop my claim if he could get my parts out ASAP. I told him I would if he got them out right away. Taylor preceded to promise me he would get them packaged and shipped by the end of the day (Monday). He told me I would get an email by the end of the day with shipping information and tracking information on it. Well...its Thursday. I have not seen any emails or had any further correspondence from him. Thankfully PayPal cancelled the sale and refunded my money. I will never go through this guy again. Go through https://prdcrrct.com. This is owned by someone who is highly passionate about Shelby Cobra's and has one running and built and is working on a second one.

[rich grsc]

UPDATE:
I definitely do not like trashing companies publicly but in this case...I'm simply blown away. Taylor called me on Monday. Told me that he saw I started a PayPal claim against him. He told me that life has been really busy and stressful and was hoping that I would drop my claim if he could get my parts out ASAP. I told him I would if he got them out right away. Taylor preceded to promise me he would get them packaged and shipped by the end of the day (Monday). He told me I would get an email by the end of the day with shipping information and tracking information on it. Well...its Thursday. I have not seen any emails or had any further correspondence from him. Thankfully PayPal cancelled the sale and refunded my money. I will never go through this guy again. Go through https://prdcrrct.com. This is owned by someone who is highly passionate about Shelby Cobra's and has one running and built and is working on a second one.

Yep, Paul is a member and officer in the Gateway Cobra Club. If he says he can help you, you get helped.:D

[Peeker]

Just spoke with Taylor. He is a one man show. I just reached out yesterday and he called this morning. He said he is filling orders that were placed at the beginning of December. He said my floor mats would be in the mail within the week. He was very apologetic. He does have a lot going on. He said if he answered every email and call he would never get any orders processed. I’m going to give him the benefit of the doubt.

[rich grsc]

So, if business is that good, he could hire some part time help to get orders packed and shipped.

[Blitzboy54]

Just spoke with Taylor. He is a one man show. I just reached out yesterday and he called this morning. He said he is filling orders that were placed at the beginning of December. He said my floor mats would be in the mail within the week. He was very apologetic. He does have a lot going on. He said if he answered every email and call he would never get any orders processed. I’m going to give him the benefit of the doubt.

Beginning of December?????

I ordered my shifter on Nov 1st.

140475

[Blitzboy54]

Actually he just called. It's going out today.

Claims to have hired a guy. I hope that's true because he has great stuff but man.

[AtlantaCobra]

I'm sure he's already aware, but I hope someone is sharing this information with him. He needs to know that he's being flamed on the forums. I would sure want to know and I'd monitor this forum to see what I could do to let my customer's know that things will be fixed. But then again, that's just me throwing around common sense.

[Peeker]

He knows.

[JohnMac]

As mentioned in an earlier post, I called Taylor’s number on Monday. I had 2 orders with him since early December and hadn’t received either- a ww wheel box and a ww switch. He cancelled the switch and sent out the wheel box which I received yesterday.
In today’s world, I find it very easy to send and receive item. I suspect taylor’s operation is a one man show. He probably doesn’t have a large inventory and relies on a “just in time” fulfillment process. But when your supplier is slow the whole process falls behind. Look at how quickly amazon fills orders and processes returns. Sometimes a little understanding goes a long way.

[cv2065]

As mentioned in an earlier post, I called Taylor’s number on Monday. I had 2 orders with him since early December and hadn’t received either- a ww wheel box and a ww switch. He cancelled the switch and sent out the wheel box which I received yesterday.
In today’s world, I find it very easy to send and receive item. I suspect taylor’s operation is a one man show. He probably doesn’t have a large inventory and relies on a “just in time” fulfillment process. But when your supplier is slow the whole process falls behind. Look at how quickly amazon fills orders and processes returns. Sometimes a little understanding goes a long way.

"Just in time" fulfillment doesn't apply when he lists items as "In Stock". He should just hire a minimum wage hourly a few hours a week to call customers with their order status. I think people can endure shipping delays, but not knowing about them is the rub. I've reached out 3 times via phone and twice on email and can't get a status on my order from the 3rd week of December. Doubt I'll be ordering anything else from there.

[mburger]

I sent Taylor another email requesting my order be canceled with a full refund before I started a PayPal claim. For whatever it’s worth, I feel it fair that I say that Taylor replied to that email. He offered his apologies, and provided the full refund for my order. In my case, the delay was because his vendor for the part I ordered had stopped making them and he was looking for a new source. Had he simply communicated that to me, and offered me the option to wait or cancel, all would have been good. As he has mentioned to others, he recently hired someone to help him catch up with current orders as well as help him with organizational skills so that he doesn’t find himself in this situation again. He thanked me fir my past business and was working towards earning it back again.
I know there have been previous reasons given for the delays and lack of communication along with that thing that’ll make everything good again. An example would be he is moving into a new warehouse close to his home. Anyway, I sincerely wished him well and future success and hoped his new hire would help resolve the issues.
I guess I need to remind myself once again to look first to the supporting vendors for my parts and services before going off the reservation so to speak.

[MIG]

I am just posting this here to say that I have ordered several items from ********** in early December. They have not responded to phone calls or emails or any intervention by PayPal. Based on my experience with this company I would not recommend anyone order anything from them as you will likely lose your money.

I have ordered, AND RECEIVED dozens of products from **********. They are SLOW and often delinquent in returning calls or messages. HOWEVER, they always deliver the right products and are always (at least for me) of great quality. My advice whenever someone asks me about them is 'don't be in a rush'. I think the owner has other life responsibilities in addition to the business.

My 2 cents.

[RaserX]

I just ordered a bunch from finish line. As long as I receive it before I finish my build. I will be happy, it is a MK,1 so yeah....No rush.

[Blitzboy54]

OMG, after waiting to months to ship the post office has lost the package. Obviously not finish lines fault but you can't make this stuff up. lol

[Papa]

I've had serious issues with USPS over the past two months. I understand they were "surprised" by the volume of packages this holiday season, but the USPS is fundamentally broken. I can see a day in the not too distant future where the USPS will completely collapse and Amazon or some other major corporation will step in and take over the functions the USPS provides today.

[JohnK]

USPS has been broken for years. There was a period a few years back where roughly half of whatever Amazon shipped us (yes, we do a lot of our shopping on Amazon) would get lost, damaged, or delivered late by USPS. After enough complaints and refund requests to Amazon, they finally agreed to flag my account such that no future shipments would be sent to me via USPS. Now all my Amazon orders come via UPS or OnTrac... and they all come on time.

[Fman]

+1 on USPS failure, FFR shipped me some missing parts over last three weeks and they never arrived. Starting the process over, I was hoping they would send them Fed Ex but they chose USPS again... definition of insanity.

[Peeker]

My last post regarding ********** was on Jan 8th. I spoke to Taylor that day. My son ordered a set of the floor mats early Dec and they were “in stock”. On that call with Taylor, he assured me they would ship within the week. I have seen nothing from him telling me the mats have shipped. I have left numerous texts, emails and voice mails with zero response. This is unacceptable! I am canceling my floor mat order and will not visit his site again.

[mburger]

My last post regarding ********** was on Jan 8th. I spoke to Taylor that day. My son ordered a set of the floor mats early Dec and they were “in stock”. On that call with Taylor, he assured me they would ship within the week. I have seen nothing from him telling me the mats have shipped. I have left numerous texts, emails and voice mails with zero response. This is unacceptable! I am canceling my floor mat order and will not visit his site again.

I guess the new hire didn’t work out.

[cv2065]

So I had to open a Paypal case and get my money back. Never heard from ********** even after I did that and gave them a couple of weeks before it was complete and I received my refund from Paypal. Sad to say, but I would avoid ********** completely now. It's beyond just long wait times.